Refund Policy
Effective Date: January 1, 2025

At Ekta Fusion, customer satisfaction is our utmost priority. To maintain transparency and consistency in our services, we have established a no-refund policy. Please read this policy carefully before making any purchases. By purchasing from Ekta Fusion, you agree to the terms outlined below.

1. General Policy Overview

Ekta Fusion does not accept returns or offer refunds for any products or services under any circumstances. This policy is in place to ensure quality assurance, prevent misuse, and maintain fairness in our operations.

2. Scope of the Policy

This no-refund policy applies to:

• All purchases made in-store or through our official website.

• Customized or personalized items.

• Sale or discounted products.

• Products damaged due to improper handling or use by the customer.

3. Exceptions to the Policy

While refunds are not offered, we may address certain issues through replacement or store credit in the following exceptional cases:

• Defective Product on Delivery: If the product you receive is damaged, defective, or incorrect, please notify us within 48 hours of receiving the order. Proof of damage (photos/videos) is required.

• Missing Items: If an item from your order is missing upon delivery, contact our support team immediately with your order details.

In such cases, replacement or store credit will be provided at our discretion, following a thorough review of the issue.

4. Eligibility for Resolution

To qualify for a replacement or store credit under our exceptions, you must:

• Provide evidence of damage or incorrect delivery (e.g., photos or videos).

• Ensure the product is unused and in its original packaging with tags intact.

• Contact us within the specified time frame (48 hours from delivery).

5. Non-Refundable Situations

Refunds are not provided for the following reasons:

• Change of mind after purchase.

• Delay in shipping due to unforeseen circumstances or external factors.

• Products damaged after delivery due to improper handling, storage, or use.

• Personalized or customized items, as they are made to order.

• Items purchased during sales, promotions, or with discounts.

6. How to Report an Issue

To report any issues or request assistance, please follow these steps:

1. Contact our customer support team via email at ektafushion@gmail.com or call us at +91-7011026089.

2. Provide your order number, proof of purchase, and detailed evidence of the issue (photos/videos).

3. Await our response within 2-3 business days.

7. Responsibility Disclaimer

Ekta Fusion is not responsible for:

• Orders made through unauthorized sellers or platforms.

• Damage caused by third-party handling, such as courier services.

8. Communication and Dispute Resolution

For any concerns not covered in this policy, you are encouraged to contact our customer support team. We aim to resolve disputes amicably and efficiently.

9. Policy Updates

This no-refund policy is subject to change without prior notice. Updates will be posted on our official website, and the "Effective Date" will be revised accordingly.

Thank you for choosing Ekta Fusion. Your trust and understanding are invaluable to us.

Contact Information:
For further assistance or inquiries, please reach out to us:

ektafushion@gmail.com